Exceptional Results Guaranteed
Reach out to discover how what we do can help your reliably deliver exceptional results.
Symptoms
- Most people we talk to have problems getting everyone in their team on the same page.
- Sometimes this is because their strategy is not clearly articulated.
- Sometimes this is because their team are not clear on who is responsible for which piece of the strategy.
- And sometimes it is because the world around them is shifting so quickly, that priorities are ever changing and everything becomes the priority.
Treatment
- We design unique interventions to take the organization through the following steps:
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- Where is this organization right now?
- Where does this organization want to be?
- What is stopping them from getting there?
- What are the next disruptions likely to be faced?
- How is this organization going to proactively deal with these disruptions?
- The results of these interventions are that teams create clear strategy, aligned priorities and great repeatable strategy development and deployment processes.
- They reduce confusion and uncertainty and increase clarity by typically 50%.
- Our clients also typically see 20% improvement in their productivity, or 25-45% improvement in their on-time delivery of products or projects.
Symptoms
- Any series of steps and actions taken to reach a desired goal is a process.
- From value creation to executive decision making, the quality of the process employed determines the likelihood of achieving the desired results.
- A good process is stable, clear and predictable, and reliably leads to the desired results.
- A bad process is full of assumptions, lacks clarity and probably also has a few 'Hail Mary' passes in it.
Treatment
- In order to create a good process, first we need to understand exactly what the desired results are, and what is (and is not) going on today in terms of the current process.
- This is done by walking the process and its associated systems from end to end, at the ‘Gemba’ – with the people who are doing the work. The current reality is determined WITHOUT prejudice or preconceived solutions.
- We carefully capture all the process steps; who does what, when, where and how, and all of the information that is needed to run the process along the way.
- We then tell the complete story of the process in a visual way, by creating a process map (or in some cases a value stream map).
- Every piece of data available is captured on the map and used to determine the baseline performance.
- The process is then analyzed, problem solved and optimized, then a detailed action plan is developed to ensure the desired results are SUSTAINABLY realized.
- This work is best done with a team of people who use the process or its outputs every day.
- We capture their knowledge and ideas, work through all of their concerns, and incorporate all of these elements in the end result.
- This ensures complete ownership (not just buy-in) from the beginning, by ALL stakeholders involved.
Symptoms
- Everyone knows the way to get the most out of people is to have them working together in teams, harnessing the power of the collective whole.
- What some people don't know is that people need to be trained to work as a team, and they need specific tools and skills to succeed.
- Once a team has these tools their team processes become much more efficient and together, they can really flow.
Treatment
- The way we start is by gathering data to determine the baseline performance of any team. This can be via interviews, meeting and process observation, or using group process evaluation tools.
- We then design unique interventions to deliver skills training and to build trust, which is the glue that holds the team together and makes everything else possible.
- The results of these interventions are that teams connect and collaborate together, better than they could ever have imagined.
- We also encourage and develop their creative thinking processes, so that they are navigating not only the current challenges, but also preparing for those that will be coming next.
What Clients Say
-Director, E2E Cell and Gene Supply Chain
"Eli is a true talent who has the insight and experience to quickly harmonize complex teams and challenges. Eli immediately made an impact by efficiently tackling team issues and directing the group in value-added exercises. Looking back, she stands out from others, specifically by conveying expert strategy and process improvements while simultaneously creating a sense of energy and motivation in team environments. We achieved more in a couple of sessions than with others that spanned months. I look forward to working with her again in the future."
-Senior Executive, Major Medical Company
"Your care in this process is evident and key to your value proposition. It feels like a real partnership where you care about the outcome, not a consultant drive-by with data dump and wave in the rearview mirror."
-Senior Manager, Operational Excellence
"We hired Eli to help us design and implement a Tier Management System in a very short period of time. She did an amazing job facilitating the conversation and helping us to focus on key objectives. If you are looking for a talented, capable person to help you with your Operational Excellence objectives, Eli is that person."
-Associate Director, Operational Excellence
"Eli was part of a fact-finding tour with the purpose of understanding our business and seeing the problems. She insisted on learning from walking, talking and asking and she collected more data and had a better understanding of the issues after one day than any other consultant. She was interested in the facts, curious about the exceptions and passionate about improvement."
-Vice President, Strategic Projects
"Eli’s energy and passion are contagious. She is a master facilitator and expert collaborator. It was an eye-opening experience. We achieved more on the first day than I thought we would in the whole week. This is a must investment for any organization needing to be successful in a new reality."
-Director, PhD. and Board-Certified Toxicologist
"Eli worked with our group to help us reinvent our operation. Her guidance was instrumental in getting us to truly understand our processes and how they could be improved. She truly became a member of our team in providing guidance not just on continuous improvement but also implementation and change management."
-Vice President, Fortune 500 Medical Company
"My experience was far better and more helpful than any of my prior ‘development’ opportunities. Usually just some self-help tools of little value, with no expert guidance or assistance. Your personal care is a key differentiator."
-Executive Director, Non-Profit
"Eli facilitated a session to on-board new members and lay the groundwork for the guidance the new Board of Directors will provide as we face the challenges of a large growth initiative. We had limited time and many desired outcomes. Eli guided our group with skillful facilitation and in real time adapted to the emergent needs of the group. With humor and effective group rules, Eli kept us on task with acute attention to the process and outcomes.
The feedback was overwhelmingly positive, and all members felt engaged, connected and their time well utilized."
Workshops Just a sample of some of our more popular offerings
To explore options and for more information