Process Flow
It has been exactly one year since my business model changed to a new normal, literally overnight. I remember the moment it happened vividly. It was 4:30am on a Monday morning, I was just about to leave for the airport when my phone rang. It was my client for that week phoning to say that,…
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I have been playing with brown paper and Post-it notes for the best part of 25 years, and people often ask why I still bother to do this. The answer is simple: because it works. They say, “Can’t we save time by getting someone to do it for us beforehand?” or, “Can’t we get into…
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